Alex Payne writes online here.

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Life As A Series of Queues

A downside of many information architectures is the reduction of data to items in queues that must be manually processed. Though information technology has saved the “knowledge work” generations from a lifetime of manual labor, we have our own assembly lines.

Here are the queues I process in a given work day:

My suspicion is that there’s a market in making each and every one of those queues smaller, if not making them disappear entirely.