Jerked Around By The New Web Host

I’m pretty unhappy with my new host for this site, Dr2.net. While their connection is fast and they offer all the shiny, out-of-the-box cPanel features one expects from any vanilla shared host these days, their supposedly superb support has turned out to be all but worthless. In nearly a week of support requests they haven’t been able to fix mail filters that aren’t being applied to my mail, nor extra mail accounts creating their folders as sub-folders of my main account that are then displayed and readable in my IMAP client. Correspondence from their “support team” (cough) has been in broken and nearly unintelligible English. Not. Happy.

Everyone out there in the shared hosting market seems to be just another cPanel reseller, or an overused and over-extended provider like DreamHost. Where’s the love?